Privacy Policy

INTRODUCTION

Yask (the “Platform”) is a mobile application for questions and answers, owned and operated by Andrea Higuera Araque and Alejandro Zuleta Rojas (the “Owners”). We welcome you to Yask and invite you to participate in the community by sharing your language knowledge with people around the world. We have the goal of building a useful and friendly tool, and as such are committed to your privacy. This privacy policy describes what information we collect on our Platform and in the use of our Products and Services, how we use that information, and what options we offer you to control your personal information.

We will need to process your personal information in order to offer the Platform, and to offer you our Products and Services. By using the Platform you confirm that you have read and understood the Terms of Service and this privacy policy (“Privacy Policy”) including how and why we use your information and that your use of the Platform is subject to the applicable Terms of Service and this Privacy Policy. If you do not want us to collect or process your personal information as described herein, you have several choices including limiting the information we collect on you, or not using the Platform, or our Products and Services.

By using the Platform, you acknowledge that the Owners will use your information in Colombia and the United States, as well as any other country where Yask operates. This privacy policy has been updated to comply with the EU’s General Data Protection Regulation (GDPR) and this policy describes how we protect personal information that is transferred outside of the EU. Please be aware that the privacy laws and standards in certain countries, including the rights of authorities to access your personal information, may differ from those that apply in the country in which you reside. We will transfer personal information only to countries to which we are permitted by law to transfer personal information and we will continue to ensure that your personal information is appropriately safeguarded.

HOW WE COLLECT INFORMATION ON YOU

In the course of providing you access to the Platform, as well as Products and Services, Yask collects and receives personal information in a few ways. Often, you can choose what information to provide, but sometimes we require personal information from you to carry out certain activities such as account verification. This section details the ways in which we collect information from you and how that information is received.

Account Registration

Although the Platform provides for anonymous and pseudonymous participation, in some instances in order to use certain Products or Services, we require account registration. This requires a name associated with your account, an email address at which we can contact you, and additional information including, a password to help secure your personal information.

Profile Information

When completing a public “profile” for using the Platform, we may require you to share certain personally identifying information in required and optional profile fields. The name associated with your account, which you may review and change in your account settings, as well as your country, native language and user level are publicly displayed and connected to your activity on the Platform.

Other profile information may also be publicly displayed if you choose to complete certain elective components of the Account Registration options including, e.g., your display picture, other languages you know or are interested in and your self-description, and some information may be publicly displayed and required, such as how long you have been a member. Similarly, you may share additional information that is not required but will be displayed publicly at your election. While some of the Platform profile information is required, much of it is within your control as we describe herein and can be modified, updated, and restricted by you in your Settings.

Information Collected Automatically

The Owners receive and record information from your browser or mobile device when you visit the Platform or use the app, such as your Internet Protocol (IP) address or unique device identifier. Cookies and data about which pages you visit on our Platform allow us to operate and optimize the Products and Services we provide to you. This information is stored in secure logs and is collected automatically. We may combine this browser information with other information we collect about you. This information is used to keep the Products and Services secure, analyze and understand how our Products and Services are used, optimize such usage, provide advertising about the Platform and personalize your experience.

Location Information

When you use the Yask Platform, and certain of our Products and Services, we collect location information about you including your IP address, your location, browser information, and how you came to the Platform. This is the case for individuals who have registered for an account, and non-members who engage with the Yask Platform by visiting our mobile app or website but who have not completed an account registration. This information is collected for various purposes, including analytics, advertising, and to serve content as it relates to certain Products or Services, as well as to provide you with localized content. You may revoke our permission to collect this data, including your location and browser information by requesting the deletion of your account. Certain location information we collect is required for security and site functionality. We share this information with certain third-parties (e.g., analytics and advertising providers) in order to provide you with our Products and Services.

Information from Third Parties

We may share personal information with third parties who provide services to the Owners, such as email delivery services, and analytics and advertising providers. Additionally, to improve user experience, we offer single sign-on solutions for account login and these third parties (including Facebook and Google) may receive information from these services when you elect to use them. When the Owners share your personal information and other collected information with third party service providers, we require that they use your information only for the purpose of providing services to us and that their terms are consistent with this privacy policy.

Advertising and Marketing Partners

When you register for an account, and when you interact with Yask, we and authorized third parties place cookies on you and your account activity as described in more detail within our Cookies Policy. We use this information to market our Products and Services to you and communicate important information and product opportunities to you. If you do not wish to receive direct marketing communications from us, you can tell us and remove yourself from our marketing communications via the unsubscribe and opt out options in our email communications and your Account Settings. For more information on how to control your account settings or to opt out of direct marketing campaigns, please visit your Email Settings.

Analytics Information

The Owners use data analytics to ensure site functionality and to optimize our Product and Service offerings to you. We use web browser and mobile analytics to allow us to understand Platform and App functionality. In doing so, we record information including, for example how often you visit the Platform, how often you contribute content, Platform and App performance data, errors and debugging information, and the type of activity you engage in while on the Platform or in your use of our Products and Services. We may on occasion share this information with third parties for research or product and services optimization.

WHAT INFORMATION WE COLLECT ON YOU

This section describes in further detail the information we collect on you and how we use that information.

Public Platform (Questions and Answers Content)

The Public Question and Answer Platform (“public Platform”) allows individual users to engage in a community to share their language knowledge, and to acquire language knowledge. It is community-moderated, and the content in the public Platform is, as its name implies, public. To provide an optimal community experience, and to ensure Platform security, we collect certain personal information.

We collect information such as your username, password, email address, gender, country, native language and IP address (collected at each site visit). This information is also used to identify individual users to the public Platform and to award activities and attribute them to you. Your username and additional content you provide including your profile picture, other languages you know or are interested in, your self-description, question and answer content, and your user level are visible publicly. Other account information and usage information including your IP address and browser data may be used for diagnosis, security and Product and Service optimization.

Please be aware that when using the Public Question and Answer Platform, you cannot revoke permission for the Owners to publish and to have derivative rights to such public content once it is made public. The content you contribute on the public Platform is public, in perpetuity, and the Owners lose direct control over such content when it is published on the open internet. This also means that if you post personal information about yourself, you do so at your own risk, including the risk of abandoning any privacy rights you had in such information.

YOUR CHOICE AND CONTROL OF THE INFORMATION WE COLLECT ON YOU

Privacy is a guiding principle of all Yask Products and Services and we value your privacy. To this end, we provide you with the ability to control how your information is stored, and what information is collected. You may change or correct your account settings, and choose not to share certain information by creating an anonymous account. Additionally, much of the data we collect is voluntary and your choice entirely to provide us or not. You may also remove certain optional information that you no longer wish to be publicly displayed, such as your photo, or self-description. And of course, should you wish, you may also request the permanent deletion of your account, in which case all personal information collected on you will be removed from our servers and encrypted (except, in some cases your IP address required for security purposes, site maintenance, and spam protection).

We also provide you additional data control options, created by the GDPR, but provided to the Yask community regardless of geographic location with respect to your information, including data access and portability (including the right to obtain and download a copy of the personal data you provided to Yask), data correction (the ability to update the personal data we collect and display on you, in many cases via your account settings), data deletion (where the Owners will delete personal information stored on you, which we are not required by necessity to maintain), and the ability to have us stop processing your personal data (with certain exceptions as may be necessary). For more information on these choices you have over how we collect and store your personal data please read the Data Security and Due Process section. Please also be aware that in order to provide some of these data choices to you, we may need to first verify your identity. We will make reasonable efforts to verify your identity, however if we are unable to do so, we reserve the right to refuse such a request in keeping with data privacy and information security principles.

You may additionally control the receipt of certain marketing and advertising communications from Yask. Some messages that we send are required, and related to our legal obligations, or service related and mandatory. Other messages, like marketing and advertising communications are provided by us to let you know how you can continue to share, learn, and build your knowledge within the Yask community, and are voluntary. We provide you with the opportunity to control which voluntary messages you would like to receive in your Email Settings.

COOKIES

In order to provide the Yask Platform along with the Products and Services described in this policy, we may place cookies on you. Please see our Cookies Policy for additional information on how we use cookies.

DATA PROCESSING DISCLOSURES

When you access the Yask Platform and use the Products and Services we offer, we collect, display, store, share, transmit, and process your information in the manner described in this policy. In order to carry out these activities, the Owners may rely on a number of legal bases in order to process your personal data, including where:

Where we process your information on the basis of legitimate interests, we do so in order to:

Secure your Personal Data and Information

All records containing personal information are considered to be proprietary and are afforded confidential treatment at all times. The Owners are committed to the safety and security of your personal data and the information that you share with us and with the public. We treat your personal safety and safety from harassment as top organizational priorities. At Yask we consider it necessary to pursue these legitimate interests in order to keep our community, you and your information safe from spam, harassment, intellectual property infringement, identity theft, and the scraping and unlawful collection of your information.

Provide and Optimize Products and Services

We use your information to provide and improve our Products and Services, for identification verification, to provide support, for online and offline marketing including through third party tools such as Google Analytics, and for general research and analytics reporting. In doing so, we may learn which of our Products and Services you are using most, what you’re interested in, and to better enable you to use and access our Products and Services. As a core part of our business, the Owners have a legitimate interest in enabling and customizing your experience of our Product and Services offerings.

Comply with Regulatory and Legal Obligations

The Owners have a legitimate interest in complying with certain legal obligations and interests which, from time to time, may require the disclosure of your personal information. The Owners will not disclose your personal information to legal authorities except where such disclosure is by lawful request, including to meet legitimate national security or law enforcement demands (including a subpoena, court order, or other lawful legal demand by a legal authority with lawful jurisdiction). In some cases, we may also release your personal information to defend our legitimate legal interests. We consider our obligation to protect the Yask community from imminent physical harm to be both a legitimate business interest as well as to be within the public interest and may disclose your personal information if we believe you or another individual may be in imminent danger of harm to yourself or to another.

Marketing and Product Communications

From time to time, the Owners may communicate with you about commercial and other Product and Services offerings. In doing so, we provide you with an opportunity to opt-out of such messages at any time you choose via your account settings. The Owners will not sell your personal information to enhance our marketing opportunities or profitability (except as may relate to a corporate event such as a sale or merger), and as we are committed to preventing spam, our direct marketing efforts are limited in scope and frequency. We engage in such activities as a legitimate business interest in order to promote key Products and Service offerings and provide you with every opportunity to unsubscribe from such communications or to further limit their scope and frequency. In short, while we want to communicate some key commercial communications with you and have determined it to be a legitimate interest for us to be able to do so, you have the final say in whether or not you would like to receive such commercial communications from us. You can review or change your permissions in your Email Settings.

Core Business Operations

The Owners may engage with third parties in business transactions including the buying and selling of assets, the auditing of our business practices and financials, and to engage in business development opportunities. These core activities may involve the processing and/or disclosure of some limited personal information which may be necessary and within our legitimate interests to develop the Yask brand and business. If we transfer any personal information in pursuing such a business transaction, we will always ensure that strict confidentiality measures are in place to protect your privacy interests.

DATA TRANSFERS

Yask is a global community and as such, you may access the Yask Platform from most anywhere in the world, and are subject to the local laws of your jurisdiction. By accessing the Yask Platform and engaging with our Products and Services, you acknowledge that your personal data may be collected and transferred from your local jurisdiction (including member states to the European Union) to the United States and Colombia.

Where the Owners transfer your personal data from your local jurisdiction (including member states to the European Union) we rely on certain lawful transfer mechanisms to do so, including the following lawful bases for such transfers:

Standard Contractual Clauses

The European Commission has adopted standard contractual clauses (also referred to as model clauses), which provide safeguards to protect the transfer of personal information outside of the European Union. We may use these standard contractual clauses when transferring personal information outside of the European Union. You may review and request a copy of such standard contractual clauses as used by Yask by contacting us at hello@yask.ai.

OUR ONGOING COMMITMENT TO DATA SECURITY

Security is important to us and we know it is important to you. The Owners follow generally accepted standards to protect your personal information when processing, transferring, and storing your personal information including Transport Layer Security (“TLS”), by restricting your personal data when we do not need to access it and by keeping your personal data only as necessary to perform our legitimate business interests.

As the data subject, you too have an important role to play in helping us protect your personal information. We encourage you to protect yourself against unauthorized access to your personal information by choosing a password carefully and in accordance with industry best standards. Do not share your password with anyone you do not trust, and make sure your device accesses Yask via a secure Platform and that you do not leave your personal information vulnerable to hackers and other bad actors by leaving your device unattended or by failing to logout of your account when you have ended your session activity.

DIRECT MARKETING OPT-OUT

You may opt-out of receiving Yask email marketing materials by using the unsubscribe link in these communications or by changing your Email Settings.

Data Security and Due Process

The General Data Protection Regulation (GDPR) is a regulation from the European Union (EU) that aims to harmonize data-protection legislation across EU member states by enhancing privacy rights for individuals within the EU. It applies to organizations processing personal data that offer goods or services to individuals in the EU. It also grants EU-based data subjects certain rights to control the data that organizations collect on them, and how organizations use that information.

At Yask, we are committed to your privacy, whether you live in the EU, or outside of it. This means we believe in data accountability, data consistency and data transparency. As such, we describe how we collect and use your data, and how we use technologies like cookies to understand how we can better help developers.

We provide this information so you can access certain features that help you understand what we do with your data, how we protect your data, and options you may have to better access and understand our use of your data.

For Data Subjects (You)

Yask users meet the GDPR definition of "data subjects". Data subjects are provided two key rights under the GDPR, including “the right to data portability” and “the right to be forgotten.” You have the ability to exercise these rights via email, by submitting your request at hello@yask.ai. And because we care about your privacy rights we make these access requests available to you whether you are in the EU or not.

For Data Processors (Vendors)

Yask's vendors meet the GDPR definition of "data processors". The Owners engage certain vendors to process information on our behalf. In order to do so, we need to know that they (you) will help ensure the safety of our community. Additionally, vendors who process data on behalf of the Owners have an obligation to report data breaches to us. You may do so by contacting us at: hello@yask.ai.

PRIVACY POLICY AMENDMENTS

We may amend or update this policy from time to time, and will notify you of any material changes to this policy. Previous versions of this privacy policy are available upon request.

CONTACT US

hello@yask.ai

Last update: July 22, 2018